Y100 Privacy Policy — Protecting Malaysian Users' Information
This policy explains how y100 collects, uses, stores, and protects your personal information. Please read it carefully to understand your privacy rights as a user of our platform.
Effective Date: 1 January 2026
What We Collect From You
When you register and use the y100 platform, we collect several categories of information to ensure the service runs smoothly and securely. The information collected includes:
- Account information: Full name, email address, phone number, date of birth, and the username you registered with.
- Device and browser information: Device type, operating system, browser version, IP address, and language settings used when accessing the platform.
- Payment information: Registered payment methods (FPX, GrabPay, Touch 'n Go), transaction history in Malaysian Ringgit (RM), and linked bank account numbers (stored in encrypted format).
- Usage data: Pages visited, games played, session duration, and navigation patterns within the platform.
- Cookies: Technical data automatically stored in your browser to enable login functionality, user preferences, and internal traffic analytics.
We only collect information that is necessary for legitimate purposes. y100 does not collect sensitive information such as full identification card numbers unless required for identity verification processes as prescribed by regulations.
- Account registration information
- Device and browser data
- MYR transaction information
- In-platform activity records
- Technical cookie data
Why We Use Your Information
Personal information is used to verify user identity, process registrations, manage logins, and ensure each account is unique and legitimate. It also allows us to send you important notifications related to your account.
Payment data is used solely to process deposits and withdrawals in MYR. Every transaction is verified to prevent fraud and ensure the financial security of our users.
Usage data helps us understand how users interact with the y100 platform, identify areas for improvement, and tailor the experience to the needs of Malaysian users.
Account information allows the y100 support team to quickly verify your identity when resolving issues, recovering account access, or responding to transaction-related enquiries.
Cookies & Activity Tracking
Y100 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your browser when you visit our website.
We use two types of cookies:
- Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting your use of the platform.
- Analytics Cookies: Helps us understand aggregate usage patterns, such as the most frequently visited pages and time spent on the platform. This data is used internally only for improvement purposes.
You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of the y100 platform.
Data Storage, Security & Sharing
How Your Data Is Stored and Protected
All y100 users' personal information is stored on servers protected with SSL encryption and strict technical security measures. Access to personal data is restricted only to staff who need it to carry out their legitimate duties.
Payment information is handled using data encryption protocols that ensure your financial details cannot be accessed or misused by unauthorised parties. We retain data for as long as your account is active or as required to fulfil applicable legal obligations.
Sharing with Third Parties
Y100 does not sell, rent, or share users' personal information with third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Authorised payment processors to facilitate MYR deposit and withdrawal transactions;
- Law enforcement authorities where required by law or a valid court order;
- Technical service providers that help operate the platform infrastructure, subject to strict confidentiality agreements.
All third parties we work with are required to uphold data protection standards equivalent to our own practices.
Your Rights as a y100 User
As a y100 platform user, you have several rights regarding the personal information we hold about you.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. Basic information can be updated directly through your account settings.
You may request the deletion of your account and personal information by contacting the y100 support team. Please note that certain data may need to be retained for a specified period to meet legal requirements.
To submit any request related to your privacy rights, or if you have questions about how y100 handles your data, please contact us at:
Email: [email protected]
We will endeavour to respond within 5 business days. For general enquiries, please also visit our FAQ us.
Policy Updates & How to Contact Us
Y100 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Registered users will be notified of any significant changes via email or in-platform notification before the changes take effect.
We encourage users to review this page periodically. Continued use of the y100 platform after any changes are published will be considered acceptance of the updated policy.
If you have any concerns about how we handle your personal information, or wish to raise a privacy-related complaint, the y100 support team is here to help. We are committed to addressing every privacy enquiry seriously and within the stipulated timeframe.
Have questions about privacy or ready to start using the y100 platform with confidence? We're here to help.